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clientsnearby.com

Terms of Service.

These Terms govern your use of clientsnearby.com and any services provided by [Legal Business Name] (“ClientsNearby”, “we”, “us”). By using the Site or engaging us, you agree to these Terms. If you do not agree, do not use the Site.

1. Our services

ClientsNearby provides: – Search & AI Visibility: local SEO, Google Business Profile and Apple Maps optimization, review growth and AI-search visibility work. – AI Agents: AI voice receptionist, chat and WhatsApp assistants, lead qualification, booking and follow-up. – Performance Marketing: ad management on platforms such as Google and Meta.

The exact scope, deliverables and fees for each client are set out in a proposal, order form or written agreement (“Service Agreement”). If it conflicts with these Terms, the Service Agreement governs.

2. Free audit and demo

The free audit, pricing estimate and AI demo line are provided for information only, with no obligation. Estimates (including the missed-call calculator) are illustrations based on the numbers you enter and are not a prediction or guarantee of revenue.

3. No guarantees

Marketing and AI results depend on many factors outside our control, including competitors, platform algorithms, seasonality, your pricing and how your team handles leads. We do not guarantee any specific ranking, traffic, call volume, bookings, return on ad spend, or that ChatGPT, Gemini, Perplexity or any other AI system or search engine will recommend your business. Figures shown on our Site are illustrative examples unless clearly labeled as verified client results.

4. Fees, billing and ad spend

  • Plans start from the monthly fee stated on our Site or in your Service Agreement. Prices are in [CAD/USD] and exclude applicable taxes.
  • Fees are billed monthly in advance unless agreed otherwise. Late payments may result in suspension of services.
  • Ad spend is separate. It is paid directly to the ad platform and is never marked up by us. You are responsible for platform charges.
  • We may change prices with at least [30] days’ written notice.

5. Term, cancellation and 7-day AI pilot

  • Services are month-to-month with no long-term contract. You may cancel at any time with [30 days / before the next billing date] written notice to info@clientsnearby.com.
  • 7-day AI pilot: you may try the AI receptionist for 7 days from go-live. If it does not book appointments during that period, you will not be charged for the AI receptionist. [Define what counts as “booked” and any setup or telephony costs that remain payable.]
  • Fees already paid for a completed month are non-refundable unless the law requires otherwise.

6. Your ownership and access

You own your ad accounts, Google Business Profile, website, customer data and call recordings. We will keep you as the owner or admin where possible, and on cancellation we will hand over access and reasonable exports within [14] days. Work product we create specifically for you (such as content and landing pages) is yours once fees are paid. We keep ownership of our own tools, templates, software, processes and know-how.

7. Your responsibilities

You agree to: – give us accurate information, timely approvals and necessary account access; – hold the rights and permissions for any content, logos, names and data you provide; – comply with laws that apply to your business, including advertising rules, consumer protection, privacy and licensing for your industry.

8. AI services, call recording and consent

  • Our AI agents answer calls, chats and messages on your behalf. AI can make mistakes. You are responsible for reviewing their configuration (services, prices, hours and policies) and for the business decisions you make from them.
  • Call recording and disclosures: you are responsible for making sure callers are told when they are speaking with an AI and when calls are recorded, as required in your location. We will configure disclosures on request, but you remain responsible for compliance.
  • Messaging consent: you may only give us contact lists or ask us to message people who have given valid consent (CASL, TCPA and similar laws). We may refuse or pause any campaign we reasonably believe is non-compliant.
  • AI agents are not for emergencies. Do not rely on them to handle emergency, medical or legal-advice situations without human handoff.

9. Acceptable use

You may not use the Site or services to break the law, send spam, harass anyone, infringe others’ rights, upload malicious code, scrape or disrupt the Site, or misrepresent your business. We may suspend or end services immediately for violations.

10. Third-party platforms

Our services rely on third parties such as Google, Apple, Meta, OpenAI and similar providers, telephony and messaging carriers, and CRM tools. Their rules and algorithms can change without notice. We are not responsible for platform outages, account suspensions, policy changes or results outside our control.

11. Confidentiality

Each party will protect the other’s non-public business information and use it only to perform the services, unless disclosure is required by law.

12. Intellectual property of the Site

The Site’s text, design, graphics, logos and software are owned by or licensed to ClientsNearby and protected by law. You may view the Site for personal or business use but may not copy or resell it without our permission.

13. Disclaimer of warranties

The Site and services are provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

14. Limitation of liability

To the fullest extent permitted by law, ClientsNearby will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business opportunities. Our total liability for any claim relating to the services is limited to the fees you paid us in the [3 / 12] months before the claim arose. Nothing in these Terms limits liability that cannot be limited by law.

15. Indemnity

You agree to defend and indemnify ClientsNearby against claims, losses and costs arising from your content, your breach of these Terms, or your violation of law or third-party rights, including your use of the services to contact people or record calls.

16. Termination

Either party may end the services as described in section 5. We may suspend or terminate access immediately for non-payment, breach or legal risk. Sections that by nature should survive (ownership, confidentiality, disclaimers, limitation of liability, indemnity, governing law) survive termination.

17. Privacy

Our handling of personal information is described in our Privacy Policy above.

18. Changes to these Terms

We may update these Terms from time to time and will change the “Last updated” date. Continued use of the Site or services after changes means you accept them.

19. Governing law and disputes

These Terms are governed by the laws of [Province of Ontario and the federal laws of Canada applicable therein]. Disputes will be handled in the courts of [Toronto / Peel Region], Ontario, and you consent to that jurisdiction. [Optional: add arbitration clause with your lawyer.]

20. General

These Terms and any Service Agreement are the entire agreement between us. If a provision is unenforceable, the rest stays in effect. Failure to enforce a right is not a waiver. You may not assign these Terms without our consent; we may assign them to a successor.

21. Contact

ClientsNearby ([Legal Business Name]) [Address, City, Province/State, Postal/ZIP, Country] Email: info@clientsnearby.com | Phone: +1 (226) 458-3042